How it works?
How to use human intervention.
Last updated
How to use human intervention.
Last updated
With the ability to follow conversations in real-time, we have added the Human Intervention option. This allows you to interrupt your Agent at the precise moment to interact as a human with your customer, thereby enhancing the user experience.
You can access this feature from various parts of our Dashboard, giving you the freedom to intervene in any conversation happening in real-time.
To access from Conversations, navigate to Conversations > Chat History in the sidebar menu, and once inside, click on the conversation you want to intervene in.
Disable the Agent in the bottom left corner and you can start talking with your customer.
To access from Campaigns, navigate to Campaigns in the sidebar menu, and once inside, click on the conversation you want to intervene in.
Disable the Agent in the bottom left corner, and you can start talking with your customer.
To access from Alerts, just navigate to Alerts in the sidebar menu, and once inside, click on the alert for the conversation you want to intervene in.
Disable the Agent in the bottom left corner, and you can start talking with your customer.
To intervene in a conversation, simply deactivate the Agent by clicking the purple button that says “Agent Activated”.
Once this is done, you will be able to converse directly with the user.
If you still have doubts, we recommend you take a look at this video: https://app.arcade.software/share/oGyK9uhCyHr2vJaEpD0a
That concludes the tutorial for . Remember, if you have any questions, you can contact the Caleida team at support@caleida.io.
