> For the complete documentation index, see [llms.txt](https://docs.caleida.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.caleida.io/human-intervetion/how-it-works.md).
# How it works?
## Human Intervention
With the ability to follow conversations in real-time, we have added the **Human Intervention** option. This allows you to interrupt your Agent at the precise moment to interact as a human with your customer, thereby enhancing the user experience.
### Access Real-Time Conversations
You can access this feature from various parts of our **Dashboard**, giving you the freedom to intervene in any conversation happening in real-time.
#### From Conversations
To access from **Conversations**, navigate to **Conversations > Chat History** in the sidebar menu, and once inside, click on the conversation you want to intervene in.
Disable the Agent in the bottom left corner and you can start talking with your customer.
#### From Campaigns
To access from **Campaigns**, navigate to **Campaigns** in the sidebar menu, and once inside, click on the conversation you want to intervene in.
Disable the Agent in the bottom left corner, and you can start talking with your customer.
#### From Alerts
To access from **Alerts**, just navigate to **Alerts** in the sidebar menu, and once inside, click on the alert for the conversation you want to intervene in.
Disable the Agent in the bottom left corner, and you can start talking with your customer.
### Deactivate the Agent
To intervene in a conversation, simply deactivate the Agent by clicking the purple button that says **“Agent Activated”**.
Once this is done, you will be able to converse directly with the user.
If you still have doubts, we recommend you take a look at this video:
That concludes the tutorial for . Remember, if you have any questions, you can contact the Caleida team at .