# How do I make my subscription payment and manage my invoices?

## **Introduction**

Once your 5 days of Free Trial are over, you will only need to upgrade your Agent to the plan that best suits your needs. Choose from one of our 4 available plans or, if necessary, we can develop a custom plan tailored to your business, adapting to your needs, objectives, and preferences.

### **1. Upgrading an Active Subscription or Free Trial.**

In the Dashboard, at the bottom left, you will find your active subscription. Click on **Upgrade plan** to enhance it.

<figure><img src="/files/WYhD2eloHJX1oereKnO1" alt=""><figcaption></figcaption></figure>

Once inside, compare our plans and choose the one that best suits your needs:

* **Elemental AI Agent:** Ideal for small businesses or startups with slightly tighter budgets. This level provides the basic level of our services, suitable for covering customer service and sales agent needs.
* **Pro AI Agent:** Suitable for medium-sized companies that need more advanced functionality due to higher traffic. This level can be very useful for improving the efficiency of your customer service, generating leads, or providing more advanced sales support.
* **Plus AI Agent:** Suitable for larger entities. This is the ideal plan for companies with a higher volume of queries and that require an expert consultant to resolve doubts and optimize AI processes.
* **Prime AI Agent:** Designed for large corporations or companies with highly customized and demanding needs in terms of performance and functionality.
* **Enterprise Plan:** Customized and tailored plans with specific features at all levels, including payment methods and billing.

Remember, you can change your plan at any time.

<table data-full-width="false"><thead><tr><th></th><th>IA Elemental</th><th>IA Pro</th><th>IA Plus</th><th>IA Prime</th><th>Enterprise Plan</th></tr></thead><tbody><tr><td>Maximum number of users your Agent will converse with.</td><td>125</td><td>750</td><td>2500</td><td>5500</td><td>As many users as you need</td></tr><tr><td>Documentation Pages.</td><td>1500</td><td>2000</td><td>3000</td><td>4000</td><td>As many pages as you need</td></tr><tr><td>Integration on Web, WhatsApp Business, Telegram, API...</td><td>✅</td><td>✅</td><td>✅</td><td>✅</td><td>Developed by the Caleida team</td></tr><tr><td>Campaigns: Allows your Agent to initiate and continue WhatsApp conversations.</td><td>❌</td><td>✅</td><td>✅</td><td>✅</td><td>✅</td></tr><tr><td>Intelligent Analysis: Extract qualitative Insights from your Agent's conversations.</td><td>✅</td><td>✅</td><td>✅</td><td>✅</td><td>Adapted to the needs of your business</td></tr><tr><td>Option to remove Caleida watermark.</td><td>❌</td><td>✅</td><td>✅</td><td>✅</td><td>✅</td></tr><tr><td>Priority technical support.</td><td>❌</td><td>❌</td><td>✅</td><td>✅</td><td>✅</td></tr><tr><td>Consultant: Enjoy two monthly hours with a Caleida expert to resolve doubts and optimize AI processes.</td><td>❌</td><td>❌</td><td>❌</td><td>✅</td><td>✅</td></tr><tr><td>Monthly price</td><td>49€/month</td><td>99€/month</td><td>299€/month</td><td>499€/month</td><td>Personalized</td></tr><tr><td>Annual price</td><td>490€/year</td><td>990€/year</td><td>2990€/year</td><td>4990€/year</td><td>Personalized</td></tr></tbody></table>

* Subscribe for 12 months and get a **20% discount**.
* **Technical Integration Assistant:** We help you set up Caleida in your business if you subscribe to our **Pro AI Agent annual subscription or higher.**

### **2. Make the Payment**

Once you have chosen the plan, you will access the Stripe payment gateway.

On the left, you will see a breakdown of the price of your subscription. Fill in the fields on the right. If you are purchasing as a company, make sure to check the box and fill in the fields with your company name and VAT number.

Once everything is ready, click on the **Pay and subscribe** button.

<figure><img src="/files/zFXw8VUsHs3KSDEOX9bE" alt=""><figcaption></figcaption></figure>

### **3. Control Your Billing**

To keep track of your subscription and Usage Statistics, simply access the **Billing** section located in the dropdown menu under **"My Account"**, at the top right of the Dashboard.

Once on this page, you will find two sections:

* **Subscription**
* **Usage Statistics**

In the **Subscription** section, you can see which plan you currently have active, switch plans, and manage your payments.

<figure><img src="/files/t5U1aCoxJX65ErNaERPt" alt=""><figcaption></figcaption></figure>

By clicking on "**Manage now**," you can modify your payment methods, billing information, and view your invoice history.

<figure><img src="/files/lftUG1DVqOYkN09lrGCF" alt=""><figcaption></figcaption></figure>

On the Usage Statistics page, you can view both the responses consumed by your Agent this month and the number of pages consumed this month.

<figure><img src="/files/1BLAL6oc3iHR2KZP5fBg" alt=""><figcaption></figcaption></figure>


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